/* ==========================================================================
   QuizioMatch — Support (helpdesk tickets) · #supportChatScreen
   Views via [data-st-view]: list · new · detail. Rendered by support-chat.js.
   ========================================================================== */
#supportChatScreen {
    flex-direction: column;
    height: 100%;
    min-height: 0;
}

/* Header: back · title (+ status / ticket number in detail) */
#supportChatScreen .st-head {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: calc(12px + env(safe-area-inset-top, 0px)) 16px 12px;
    flex: none;
}
#supportChatScreen .st-head-text { min-width: 0; flex: 1; }
#supportChatScreen .st-head h2 {
    margin: 0;
    font: 800 22px/1.15 var(--qm-disp);
    letter-spacing: -.02em;
    color: var(--qm-fg);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
#supportChatScreen[data-st-view="list"] .st-head h2 { font-size: clamp(28px, 8.4vw, 34px); letter-spacing: -.035em; }
#supportChatScreen .st-head-sub {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-top: 5px;
    min-width: 0;
}
#supportChatScreen .st-head-sub[hidden] { display: none; }
#supportChatScreen .st-head-meta { font-size: 12px; color: var(--qm-fg3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }

#supportChatScreen .st-body {
    flex: 1;
    min-height: 0;
    overflow-y: auto;
    -webkit-overflow-scrolling: touch;
    padding: 4px 16px 24px;
}

/* Status pills — no green anywhere (house rule) */
#supportChatScreen .st-pill {
    flex: none;
    display: inline-flex;
    align-items: center;
    height: 22px;
    padding: 0 9px;
    border-radius: var(--qm-r-pill);
    font: 700 11.5px/1 var(--qm-sans);
    letter-spacing: .01em;
    background: var(--qm-s3);
    color: var(--qm-fg2);
}
#supportChatScreen .st-pill--open { background: rgba(124, 77, 255, .18); color: #B9A2FF; }
#supportChatScreen .st-pill--pending { background: rgba(233, 30, 99, .2); color: var(--qm-pink-soft); }
#supportChatScreen .st-pill--solved { background: rgba(255, 243, 246, .12); color: var(--qm-cream); }
#supportChatScreen .st-pill--closed { background: var(--qm-s2); color: var(--qm-fg3); }

/* Primary button (the one action per view) */
#supportChatScreen .st-primary {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 100%;
    height: 54px;
    border: 0;
    border-radius: var(--qm-r-pill);
    background: var(--qm-pink);
    color: #fff;
    font: 700 16px var(--qm-sans);
    box-shadow: var(--qm-shadow-pink-btn);
    cursor: pointer;
    transition: transform .14s var(--qm-ease-spring), box-shadow .14s ease, opacity .14s ease;
}
#supportChatScreen .st-primary:active { transform: translateY(3px); box-shadow: var(--qm-shadow-pink-btn-press); }
#supportChatScreen .st-primary:focus-visible { outline: none; box-shadow: var(--qm-focus-ring), var(--qm-shadow-pink-btn); }
#supportChatScreen .st-primary[disabled] { opacity: .6; }
#supportChatScreen .st-primary.is-busy { pointer-events: none; }
#supportChatScreen .st-primary--sm { width: auto; height: 42px; padding: 0 18px; font-size: 14px; }

/* ── list ──────────────────────────────────────────────────────────────── */
#supportChatScreen .st-loading { display: flex; justify-content: center; gap: 6px; padding: 60px 0; }
#supportChatScreen .st-loading i {
    width: 8px; height: 8px; border-radius: 50%; background: var(--qm-fg3);
    animation: stDot 1s ease-in-out infinite;
}
#supportChatScreen .st-loading i:nth-child(2) { animation-delay: .15s; }
#supportChatScreen .st-loading i:nth-child(3) { animation-delay: .3s; }
@keyframes stDot { 0%, 100% { opacity: .3; transform: translateY(0); } 50% { opacity: 1; transform: translateY(-4px); } }

#supportChatScreen .st-empty {
    display: flex;
    flex-direction: column;
    align-items: center;
    text-align: center;
    padding: 48px 12px 0;
}
#supportChatScreen .st-empty-icon {
    display: grid;
    place-items: center;
    width: 72px;
    height: 72px;
    border-radius: 26px;
    background: rgba(233, 30, 99, .14);
    color: var(--qm-pink-soft);
    margin-bottom: 18px;
}
#supportChatScreen .st-empty h3 { margin: 0; font: 800 22px/1.2 var(--qm-disp); color: var(--qm-fg); }
#supportChatScreen .st-empty p { margin: 8px 0 26px; max-width: 300px; font-size: 14px; line-height: 1.45; color: var(--qm-fg2); }

#supportChatScreen .st-list-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin: 6px 2px 10px;
    font: 600 13px var(--qm-sans);
    color: var(--qm-fg2);
}
#supportChatScreen .st-new-mini {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    height: 36px;
    padding: 0 14px;
    border: 0;
    border-radius: var(--qm-r-pill);
    background: var(--qm-pink);
    color: #fff;
    font: 700 13px var(--qm-sans);
    cursor: pointer;
}
#supportChatScreen .st-new-mini:active { transform: scale(.97); }
#supportChatScreen .st-list {
    display: flex;
    flex-direction: column;
    border-radius: var(--qm-r-card);
    background: var(--qm-s1);
    overflow: hidden;
}
#supportChatScreen .st-row {
    position: relative;
    display: flex;
    align-items: center;
    gap: 12px;
    width: 100%;
    padding: 14px 16px;
    border: 0;
    background: transparent;
    color: inherit;
    text-align: start;
    font-family: inherit;
    cursor: pointer;
}
#supportChatScreen .st-row + .st-row { border-top: 1px solid var(--qm-line); }
#supportChatScreen .st-row:active { background: rgba(255, 255, 255, .03); }
#supportChatScreen .st-row:focus-visible { outline: 2px solid var(--qm-pink-soft); outline-offset: -2px; }
#supportChatScreen .st-row-icon {
    flex: none;
    display: grid;
    place-items: center;
    width: 42px;
    height: 42px;
    border-radius: 14px;
    background: var(--qm-s2);
    font-size: 19px;
}
#supportChatScreen .st-row-main { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 6px; }
#supportChatScreen .st-row-top { display: flex; align-items: baseline; gap: 10px; }
#supportChatScreen .st-row-top b {
    flex: 1; min-width: 0;
    font: 600 15px/1.25 var(--qm-sans); color: var(--qm-fg);
    overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
#supportChatScreen .st-row-top time { flex: none; font-size: 12px; color: var(--qm-fg3); }
#supportChatScreen .st-row-bottom { display: flex; align-items: center; gap: 8px; min-width: 0; }
#supportChatScreen .st-row-prev { min-width: 0; font-size: 13px; color: var(--qm-fg3); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
#supportChatScreen .st-row.is-unread .st-row-top b { font-weight: 800; }
#supportChatScreen .st-row.is-unread .st-row-prev { color: var(--qm-fg2); }
#supportChatScreen .st-dot {
    flex: none;
    width: 10px;
    height: 10px;
    border-radius: 50%;
    background: var(--qm-pink);
    box-shadow: 0 0 0 3px rgba(233, 30, 99, .22);
}

/* ── new request ───────────────────────────────────────────────────────── */
#supportChatScreen .st-form { display: flex; flex-direction: column; gap: 18px; padding-top: 4px; }
#supportChatScreen .st-field { display: flex; flex-direction: column; gap: 8px; }
#supportChatScreen .st-label { font: 600 13px/1.3 var(--qm-sans); color: var(--qm-fg2); padding-inline-start: 4px; }
#supportChatScreen .st-cats { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
#supportChatScreen .st-cat {
    display: flex;
    align-items: center;
    gap: 9px;
    min-height: 50px;
    padding: 10px 12px;
    border: 0;
    border-radius: 16px;
    background: var(--qm-s2);
    color: var(--qm-fg);
    font: 600 13.5px/1.2 var(--qm-sans);
    text-align: start;
    cursor: pointer;
    transition: background-color .14s ease, box-shadow .14s ease, transform .14s var(--qm-ease-spring);
}
#supportChatScreen .st-cat span { font-size: 18px; flex: none; }
#supportChatScreen .st-cat:active { transform: scale(.97); }
#supportChatScreen .st-cat.is-on { background: rgba(233, 30, 99, .18); box-shadow: inset 0 0 0 2px var(--qm-pink); }
#supportChatScreen .st-cat:focus-visible { outline: none; box-shadow: var(--qm-focus-ring); }
#supportChatScreen .st-input {
    width: 100%;
    box-sizing: border-box;
    min-height: 54px;
    padding: 15px 18px;
    border: 0;
    border-radius: var(--qm-r-field);
    background: var(--qm-s2);
    color: var(--qm-fg);
    font: 500 15px/1.45 var(--qm-sans);
    resize: none;
}
#supportChatScreen .st-input::placeholder { color: var(--qm-fg3); }
#supportChatScreen .st-input:focus { outline: none; box-shadow: 0 0 0 2px var(--qm-pink); }
#supportChatScreen .st-textarea { min-height: 150px; }
#supportChatScreen .st-error { margin: -6px 4px 0; font-size: 13px; color: var(--qm-red-soft); }
#supportChatScreen .st-error[hidden] { display: none; }
#supportChatScreen .st-note { margin: -6px 0 0; text-align: center; font-size: 12px; color: var(--qm-fg3); }

/* ── detail ────────────────────────────────────────────────────────────── */
#supportChatScreen .st-thread { display: flex; flex-direction: column; gap: 12px; padding-top: 2px; }
#supportChatScreen .st-ticket-card {
    display: flex;
    justify-content: space-between;
    gap: 10px;
    padding: 10px 14px;
    border-radius: 14px;
    background: var(--qm-s1);
    font-size: 12px;
    color: var(--qm-fg3);
}
#supportChatScreen .st-msg { display: flex; flex-direction: column; max-width: 82%; gap: 4px; }
#supportChatScreen .st-msg--out { align-self: flex-end; align-items: flex-end; }
#supportChatScreen .st-msg--in { align-self: flex-start; align-items: flex-start; }
#supportChatScreen .st-msg-who { font: 700 12px var(--qm-sans); color: var(--qm-pink-soft); padding: 0 4px; }
#supportChatScreen .st-bubble {
    padding: 11px 15px;
    border-radius: 20px;
    font-size: 15px;
    line-height: 1.45;
    overflow-wrap: anywhere;
}
#supportChatScreen .st-msg--out .st-bubble { background: var(--qm-pink); color: #fff; border-bottom-right-radius: 6px; }
#supportChatScreen .st-msg--in .st-bubble { background: var(--qm-s2); color: var(--qm-fg); border-bottom-left-radius: 6px; }
html[dir="rtl"] #supportChatScreen .st-msg--out .st-bubble { border-bottom-right-radius: 20px; border-bottom-left-radius: 6px; }
html[dir="rtl"] #supportChatScreen .st-msg--in .st-bubble { border-bottom-left-radius: 20px; border-bottom-right-radius: 6px; }
#supportChatScreen .st-msg time { font-size: 11px; color: var(--qm-fg3); padding: 0 4px; }
#supportChatScreen .st-sys { display: flex; justify-content: center; }
#supportChatScreen .st-sys span {
    padding: 6px 12px;
    border-radius: var(--qm-r-pill);
    background: var(--qm-s1);
    font: 600 12px var(--qm-sans);
    color: var(--qm-fg2);
}
#supportChatScreen .st-wait { text-align: center; font-size: 12.5px; color: var(--qm-fg3); padding: 4px 20px 0; }

#supportChatScreen .st-composer {
    flex: none;
    display: flex;
    flex-direction: column;
    gap: 8px;
    padding: 10px 16px calc(12px + env(safe-area-inset-bottom, 0px));
    background: var(--qm-bg);
    box-shadow: 0 -12px 24px rgba(13, 10, 15, .9);
}
#supportChatScreen .st-composer[hidden] { display: none; }
#supportChatScreen .st-reply-row { display: flex; align-items: flex-end; gap: 10px; }
#supportChatScreen .st-reply { min-height: 48px; padding: 13px 16px; border-radius: 24px; }
#supportChatScreen .st-send {
    flex: none;
    display: grid;
    place-items: center;
    width: 48px;
    height: 48px;
    border: 0;
    border-radius: 50%;
    background: var(--qm-pink);
    color: #fff;
    box-shadow: 0 3px 0 var(--qm-pink-edge);
    cursor: pointer;
}
#supportChatScreen .st-send:active { transform: translateY(2px); box-shadow: 0 1px 0 var(--qm-pink-edge); }
#supportChatScreen .st-send:focus-visible { outline: none; box-shadow: var(--qm-focus-ring); }
body.rtl #supportChatScreen .st-send svg { transform: scaleX(-1); }
#supportChatScreen .st-link {
    align-self: center;
    border: 0;
    background: none;
    padding: 4px 8px;
    font: 600 12.5px var(--qm-sans);
    color: var(--qm-fg3);
    text-decoration: underline;
    text-underline-offset: 3px;
    cursor: pointer;
}
#supportChatScreen .st-solved,
#supportChatScreen .st-closed {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 12px 14px;
    border-radius: 18px;
    background: var(--qm-s1);
    font-size: 13px;
    line-height: 1.35;
    color: var(--qm-fg2);
}
#supportChatScreen .st-ghost {
    flex: none;
    height: 36px;
    padding: 0 14px;
    border: 0;
    border-radius: var(--qm-r-pill);
    background: var(--qm-s3);
    color: var(--qm-fg);
    font: 700 13px var(--qm-sans);
    cursor: pointer;
}

/* Profile row: unread replies badge */
#profileScreen .qm-pf-badge {
    flex: none;
    min-width: 20px;
    height: 20px;
    padding: 0 6px;
    border-radius: var(--qm-r-pill);
    background: var(--qm-pink);
    color: #fff;
    font: 800 11.5px/20px var(--qm-sans);
    text-align: center;
}
#profileScreen .qm-pf-badge[hidden] { display: none; }

@media (prefers-reduced-motion: reduce) {
    #supportChatScreen .st-loading i { animation: none; }
}